Legal & Trust Center
Data Protection Policy
This policy is a factual description of the data FyndMe actually holds, where it lives, who processes it, how long it is kept and what happens when you delete your account.
Version 2.0 — effective 17 August 2026
Adults only — 18+
FyndMe is an adults-only social and relationship discovery service. You must be 18 or older (or the legal age of majority where you live, if higher) to create an account or use any part of the platform. Accounts suspected of belonging to a minor are removed immediately.
FyndMe supports discreet discovery, companionship and mutually understood relationships between consenting adults. It is not an escort, prostitution or paid-companionship service, and pornographic content, sexual services for payment, trafficking and any sexualisation of minors are prohibited without exception. See the Member Rules and Child Safety Standards.
Plain-language summary. This document is maintained alongside product changes by Neuro Blend INC and is written to be readable. It should be reviewed periodically by qualified legal counsel.
Principles
- Collect only what the service genuinely needs.
- Keep public profile information separate from private account information.
- Restrict access at the database level so members can only reach their own private data.
- Describe only what the software actually does — no aspirational claims.
What we hold, and why
| Data | Why we hold it | Who can see it |
|---|---|---|
| Account identity — email and sign-in identifier from Google or Apple | Authentication and account recovery | You and authorised staff only. Never shown to members. |
| Date of birth | Enforcing the 18+ requirement | You and authorised staff only. Members see a derived age. |
| Profile — alias, age, gender, area, bio, interests, preferences, connection modes | Running discovery, matching and profiles | Members, subject to your visibility settings. |
| Public album photos | Your profile | Members who can see your profile, through short-lived signed links. |
| Private album photos | Content you deliberately keep behind approval | Only members whose access request you approved, plus authorised staff during a report review. |
| Interactions — likes, favourites, connection requests, profile views, blocks | Operating the features themselves | Only as the feature shows it. Favourites are private to you. |
| Messages, attachments and reactions | One-to-one conversations between connected members | You and the other member. Not scanned in the background; reviewed only when reported. |
| Verification submissions | Confirming a member is a real person | Authorised staff reviewers only. |
| Reports, moderation actions, appeals | Trust and safety enforcement | Authorised staff only. Reporter identity is not shown to the reported member. |
| Payment requests, UPI payment proof images, transactions, membership state | Activating and accounting for Premium | You and authorised payment reviewers. |
| Push device registrations | Delivering notifications you enabled | System only. |
| Security and abuse events | Rate limiting, fraud and abuse prevention | System and authorised staff. |
| Product analytics events | Understanding which features are used | Aggregate only. Stored without your identity once the account is deleted. |
| Administrative audit records | Accountability for staff actions | Authorised staff only. |
FyndMe does not collect GPS or precise device location. Location is limited to the city or area you type into your profile.
Where the data is processed
| Provider | What it handles | Region |
|---|---|---|
| Supabase (managed through Lovable Cloud) | Database, authentication, file storage, scheduled jobs | AWS ap-northeast-1 (Tokyo) |
| Lovable (application hosting and delivery) | Serving the web application and server functions | Edge network — specific point of presence varies by visitor |
| Cloudflare Turnstile | Bot and abuse checks on sensitive actions | Cloudflare global network |
| Lovable AI Gateway | Optional AI features (profile tips, icebreakers, recommendations) and content moderation checks | Provider network — region not independently verified |
| Google Analytics 4 | Aggregate product measurement — only after you allow analytics storage | Google network |
| Web push services (Apple, Google, Mozilla) via your browser | Delivering push notifications you enabled | Determined by your browser vendor |
Contractual terms with these providers are governed by their standard agreements. FyndMe does not claim any additional bespoke safeguard that has not been signed, and international transfer positions are subject to review by qualified counsel.
The Velyra boutique is a separate Shopify storefront. FyndMe reads its public product catalogue on the server side and sends no member identity, email, profile or browsing data to Shopify. If you buy something on Velyra, that purchase is handled entirely under Velyra's own terms and privacy notice.
How long we keep it
| Data | Retention | How it ends |
|---|---|---|
| Account, profile, photos, preferences | While your account exists | Deleted when you delete your account |
| Messages and attachments | While the conversation exists | Deleted when either participant deletes their account |
| Likes, favourites, connections, profile views | While your account exists | Deleted with the account |
| AI personalisation signals | 45 days | Automatic nightly purge job |
| AI operational usage logs | 7 days | Automatic nightly purge job; detached from you on deletion |
| Security and abuse events | 30 days | Automatic nightly purge job |
| Verification submissions | Until the account is deleted | Deleted with the account, including the uploaded photo |
| UPI payment proof images | Until the account is deleted | Deleted with the account |
| Payment transaction records | Retained for accounting purposes after deletion | Kept without your profile link — no name, alias, email or photo |
| Staff audit records and safety reports | Retained for accountability | Reporter and reported profile links are cleared on deletion |
| Product analytics events | Retention period not yet fixed | Identity link removed on deletion; a fixed period is a pending business decision |
Deleting your account
Settings → Delete account permanently runs a single server-side routine. In one transaction it removes your profile, all profile and private album photos and their stored files, your conversations with their messages, attachments and media, likes, favourites, connections, profile views, blocks, private album permissions, notifications and preferences, push devices, privacy settings, verification records and photos, AI data, payment requests and uploaded payment proofs, and your membership.
Two things are deliberately not destroyed: payment transaction records, which are kept for accounting but detached from you, and staff audit and safety records, which keep the fact that an action happened without keeping your profile link. Copies may persist briefly in encrypted infrastructure backups until those backups roll over.
Deactivation is different: it hides you from discovery and keeps your data so you can return. Use deletion if you want the data gone.
Security measures
- Encrypted transport (HTTPS) for all traffic.
- Row-level access rules on every table holding member data.
- All five storage buckets are private; files are served only through short-lived signed links.
- Private albums are released only after the owner approves an access request, and can be revoked.
- Staff functions require an explicit staff role and write to an audit log.
- Bot and abuse checks on sensitive actions, plus per-account interaction limits.
Your requests
- Access a copy of your data — email support@nblendinc.com from your account email. A self-service export is not built yet; requests are handled manually.
- Correct your information — edit your profile, preferences and photos directly in the app. For account email or date of birth, contact support.
- Delete your data — Settings → Delete account permanently.
- Withdraw optional consent — Privacy Center → Cookies & consent, and the AI assistance toggles.
- Raise a grievance — see Contact.
We verify that a request comes from the account holder before acting on it, and we will not disclose personal data to an unverified requester.
If something goes wrong
Our incident process is: detect, contain, investigate, assess what data was involved, remediate, and then notify affected members and any authority we are legally required to notify. We do not publish a guaranteed notification deadline, because the applicable timelines depend on the incident and on provisions whose commencement is still being confirmed with counsel.
Status of this document
This policy describes implemented behaviour that has been checked against the running application and database. It is not a legal opinion and it is not a claim of compliance with any particular statute. It remains subject to review by qualified Indian legal and privacy counsel.
